Newsletter – May 2004 (1)

05/01/04

Dear all,

We consistently hear from distributors who tell us that they do not get enough information. We do what we can when we can with commission cheque inserts and inclusion of flyers with orders, but we need consistent information to go out to all downlines.

We need you to help us by ensuring that you always pass on newsletter information to your downlines and warehouse clients. We can email newsletters to the various state warehouses and Diamonds but any further than that level is not practical.

To assist you to get the word around as widely as possible, every newsletter is now posted to the Australian company website www.australian-longevity.net If you simply advise your downlines of this, you need not then spend any great length of time or resources in spreading our message; just let your people know.

Any help that you can give us with distribution is much appreciated.

Your views on our newsletter can be emailed to meddy@alglobal.com and we want to include distributors comments as a regular segment, so give us your input.

Dear Distributors,
I’m sorry I don’t have anything new or exciting to announce apart from a BIG Congratulations to Dr Mark Brown for becoming Australia’s 1st Triple Diamond. We really appreciate all your hard work and dedication. All the best Dr Brown to you, Maria and your family.

Returned Material Authorisation (RMA)
We have a 30 Day Money Back guarantee for all our products. In accordance with previously stated policy, no refunds are given or offered after 30 days from the date product is received by the customer. If you would like to return any product back you must have an RMA number (return material authorization). All requests for an RMA number must be received by telephone to Australian Longevity. Request for an RMA via fax or letter will not receive a response from Australian Longevity. After you have received the RMA# you have 10 days to return the product back to us. Credits will be issued for product amount only. Credits will not be issued for shipping and handling unless this is our error.

Auto ship & Quickstart
Don’t forget at the beginning of March the Associate Quickstart qualifications changed from 140BV to 100BV. You must also be on Autoship at 100BV to qualify and receive the Quickstart bonus. So please encourage as many people as possible to make the most of our Autoship and bearing in mind that one extra bonus to be on Auto ship is all shipping and handling fees are waivered. Please remember when completing the Autoship form to sign the bottom of the application and ensure the full page has been completely filled out. If you do not complete this page fully this may take longer for your paper work to process. Also please note that unfortunately you can not pay an Autoship order on a Bankcard or Diners card. All other credit cards such as Visa, Mastercard and American Express are suitable. If you would like to know more information on this please feel free to contact Customer Service on our toll free number 1800 756 467.

Placing Orders
Unfortunately you can not place an order direct to American Longevity for any product out of Australia. Also please be advised that Australian Longevity can only ship orders within Australia and not overseas.

Diamond photos
HELP, Please can you send me your photo? I have only received 3 photo’s to place on our wall of fame at our premises in Castle Hill. We are looking to hang photos of all Diamonds in the office. I would like the size of your photo to be 12.5cm width x 17.5cm length. We will provide your frame, I just need your picture. Please contact me if you require any details on 1800 756 467 ext 3004.

Thank you,
Tia

Staff Profile – Clare Binet
Hi, I have only relatively recently joined the fantastic team here at Australian Longevity. Currently I am studying to become a Chiropractor and have done so for the past year. I have come from a customer service background and enjoy my role as a Customer Service representative. I look forward to conversing with those of you I haven’t had the privilege of speaking to as yet. I hope to be able to help you all with your business building and your basic health maintenance.

Dear Distributors,

We now have the Ultra Cal in stock for everyone to purchase!

Please help assist us in advising the Customer Service Department when placing your order delivery instructions by either using:

• A business Address for delivery of your order.
• An instruction to leave parcel at a designated area of your property.

Products
Every month we will promote one or two of our products. We hope that this will encourage your downline and their customers to try other products as well as their normal orders.

We are promoting the New Ultra Cal for the month of May! The product code for the Ultra Cal is 32221 priced at $36.50 and 18BV, and it has 120 capsules per bottle. It is recommended that Adults take 2 capsules once per day. The Ultra Cal may be beneficial in maintaining healthy bones and teeth, growth and development & muscle function.

Stock Rotation
A Friendly reminder to all those who are consignees: Please ensure that you rotating your stock. Every time you receive a new shipment, please sell the old before the new shipment. This will alleviate the products passing their use by dates.

Thank you & best Wishes
Annie

Advertising
All distributors should be aware that the company has specific policies in place regarding any distributor wishing to issue advertising material. As our products are strictly regulated by the TGA, adherence to their advertising guidelines is critical. Distributors are to refer to the TGA website www.tga.gov.au for initial guideline details and should consider using professional assistance where required, to ensure that advertising wording or claims are within guideline boundaries. Once you have the wording clear and accurate, submissions can be directed to me. I will then refer your submission to American Longevity for decision.

Customs treatment of products
A distributor recently asked if our products were subject to any radiation treatment, which may then affect the product. I understand that a claim was made (by a competitor) that our products were subjected to destructive radiation.

This is incorrect.

The only time that any imported container would have gamma radiation is when there is timber framing which has been detected with boar ants, or leather products with blood traces.

As our products are palletted on plastic/fiberglass they not subject to any such treatment. I would appreciate hearing any claims made similar to the above and I will take the appropriate action to stop false statements being made.

Your input to us
Our role is to assist you in developing your business. As you know we maintain the administrative and warehouse aspects to help you do this and we continually react to any issues that you have.

We would like to do more and so long as it does not impact unduly on the day to day work that we do, I would be happy to have your thoughts. Let me have any suggestions.

STOP PRESS STOP PRESS STOP PRESS STOP PRESS STOP PRESS STOP PRESS

Diamond University – Sydney Saturday 24 July 2004
Whilst our newsletters are distributed across Australia and across all downlines, I am more than happy to help advertise any of your local initiatives, wherever they are. Please send me your details and I will ensure that they get included in future newsletters. In this way I can hopefully assist to increase your business and profile within the distributor network.

Coming up in July, Dana Bedford’s group in Sydney is holding another Diamond University day at Oatlands Golf Club. Special guest speaker with workshops from Robert Wilkes and Paul Homer from the Melbourne group will be a feature of the day. Pick up ideas on how to increase your sales and network, not to mention the valuable knowledge that will be available. This is also an opportunity to meet with other distributors and to share ideas and experiences.

Cost is $65 per person ($100 per couple) and all distributors are welcome. Morning tea and lunch is included. For further details and to register please call Dana on (02) 98364640 or fax (02) 98360022.

Talk to you again shortly.

Mike Eddy
1 May 2004