What is my user ID and password?
Please contact Youngevity® customer service at 1-800-982-3189 and they will be happy to issue you a login and pin number.
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How do I login to the Home office?
After you receive your login and pin, you may go to The Home Office to place your order and view your downline, or follow the link to the home office from
http://www.youngevity.com.au/.
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How do I clear my internet cache?
An excellent guide for clearing your browsers cache files is located at http://www.flalottery.com/lottery/faq/cache.shtml
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How do I sign up for the Weekly Newsletter?
If you would like to subscribe to the weekly newsletter, please subscribe to our mailing list by clicking HERE, or by sending an email to news-request@australian-longevity.net, with SUBSCRIBE in the body of the email. You may leave the subject line blank.
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Why am I not receiving the newsletter?
If your email program is set to send mail in HTML or RICH TEXT format, subscribe attempts will be unsuccessful. This is a security precaution to avoid possibly damaging scripts being sent to the mail server.

To turn off Rich Text and HTML in Microsoft Outlook 2000, click on Tools/Mail Format and choose "Plain Text" in the first "drop down" box. You may also specify individual emails be sent in plain text format by clicking on Format, and choosing "Plain Text". If you are using a mail program other than Microsoft Outlook, check your help files for instructions on sending email in Plain Text format.

If you are still unable to receive the Youngevity® Newsletter your Internet provider may be blocking this type of e-mail. We are, however, working on our end to help overcome this and lessen these occurrences.
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Why do I get an error when I try to download forms?
First you want to be sure you have Adobe Acrobat Reader installed to be able to view the online forms. Please visit http://www.adobe.com/products/acrobat/readstep.html to download and install the program. Detailed instructions are located at the Adobe web site.
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Where do I find information about building my own web site?
You may download a file outlining Youngevity® web site policies at this address: http://www.australian-longevity.net/websitepolicy.pdf.
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Where can I get graphics for my web site?
There are graphics for your web site available for download at: http://www.americanlongevity.net/algraphics/index.htm. Please let us know if you have any further questions.
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Where is the link for Quick Web?
The link for Quick Web is http://www.amlongevity.com/.
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How do I view my commission statement?
First you want to be sure you have Adobe Acrobat Reader installed on the computer you are using to view your statement from. If you do not have Adobe Acrobat Reader, we offer a link, from the Youngevity.com website to Adobe so you may obtain your free copy. Simply go to AmericanLongevity.Net, find and press the 'downloads' link, then press the 'Adobe' link, and follow the instructions provided by Adobe. You may then login to The Home Office to view your statement.
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Why do I need Macromedia Flash Player to view your site?
The Youngevity® Australia web site is enhanced with Macromedia Flash. While you don't need the Flash player to view the site, it will not be fully functional nor will you be able to see the flash animations on the site. You may download the Flash Player at Macromedia.com.
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Where do I send medical questions?
We are fortunate to have a link on Youngevity® Australia.com Web site to the Longevity Institute. The Longevity Institute is a non-profit research and information entity, which provides information linking nutrition and good health and information about the health benefits of nutritional supplements. Edmond de Vroey, MD is the director of the Longevity Institute and the author of the Longevity Institute Newsletters. Dr. de Vroey has worked for over thirty-five years in clinical medicine and research, with practice in surgery, obstetrics, endocrinology, and tropical diseases. Dr. de Vroey is an expert in the field of nutrition, nutraceutricals and medical computing. The site is filled with fascinating information! Make sure to bookmark the Longevity Institute for easy reference (Ctrl+D) and to email "Doc Ed" if you have any medical questions.
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